This Return Policy sets out the conditions under which you may return or exchange products purchased from our store. Please read carefully before submitting a return request.

Eligibility for Returns

  • Returns must be lodged within 30 days of receiving your order. 
  • Items must be unused and in their original condition with all labels, packaging, and accessories intact. 
  • Returns are only offered for faulty items, we do not offer Change of Mind returns. 

How to Request a Return

  1. Contact our customer support team with your order number and reason for return. 
  2. Once your request is approved, we will provide return instructions. 
  3. Items returned without prior authorisation may not be accepted. 

Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days of receiving the returned item. 
  • Shipping fees are non-refundable unless the item is faulty or incorrectly supplied. 
  • Refund processing times may vary depending on your financial institution. 

Exchanges

  • Where stock is available, we are happy to offer an exchange for the same item in a different size, colour, or variation. 
  • If an exchange cannot be fulfilled, a refund or store credit will be offered. 

Return Shipping Costs

  • Return shipping is the responsibility of the customer, unless the item is faulty, damaged, or incorrect. 
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked items. 

Faulty, Damaged, or Incorrect Items

  • If your order arrives faulty, damaged, or not as described, please contact us immediately. 
  • We will arrange a replacement or refund at no cost to you. 
  • Supporting photos may be requested for quality assurance purposes.

Contact Us

If you have any questions or concerns about this policy, please contact us:

A.C. Cleaning Supplies Pty Limited

Unit 17/30 Heathcote Road Moorebank NSW 2170

Phone: (02) 9750 6979 / (02) 8711 3520

Email: admin@accleaning.com.au