At A.C. Cleaning Supplies Pty Limited, we want you to be satisfied with your purchase. Please read our policy below for information on returns, exchanges and refunds.

Returns

  • If goods are damaged upon delivery, please notify us immediately so we can assess and resolve the issue.

  • Freight and delivery costs are non-refundable unless the return is due to our error.

  • Products must be returned in their original packaging, including all accessories, manuals, and documents originally supplied.

  • If products are returned incomplete or not in their original condition, only a partial credit or refund may apply.

  • Change-of-mind returns may be considered at our discretion, and restocking fees may apply.

Refund Policy

In line with the Australian Consumer Law (ACL) and the former Trade Practices Act 1974, customers may seek a refund or replacement from A.C. Cleaning Supplies if goods:

  • Are or become faulty through no fault of the customer

  • Are not fit for their stated purpose or a purpose you made known to our sales team

  • Do not match our description or sample provided

  • Contain defects that were not obvious at the time of purchase and were not disclosed by us

Conditions

  • Goods must be returned within a reasonable timeframe from the date of purchase.

  • Customers are required to provide proof of purchase (e.g., receipt or invoice).

  • Faulty goods will not be accepted for return if more than 14 days have passed since the dispatch date, unless otherwise required under Australian Consumer Law.

  • Refunds will be issued using the same payment method used for the original purchase.

Exclusions

Refunds and returns do not apply to:

  • Goods damaged due to misuse, neglect or improper handling by the customer

  • Products that have been used in a way that is inconsistent with manufacturer guidelines

  • Clearance or sale items where returns are not accepted unless the product is faulty

How to Arrange a Return

To request a return, please contact our team with the following details:

  • Your order number and proof of purchase

  • Reason for the return

  • Photos of the product (if damaged or faulty)

We will provide you with instructions for returning the goods.